Importance of Business Ethics

Ethics is important not only in business but in all areas of life, because this is the important part, and the foundation on which to build a society. The business / society that lacks ethical principles doomed sooner or later. The International Ethics Registry "has been a dramatic growth ethical businesses and professionals in the past 10 years. Increasingly, customers, clients and employees deliberately seeking those who determine the starting point, the rules for operations on a day today. … "

Ethics refers to the Code of conduct, which guides you through the individual dealing with others. Business ethics is a form of art applied ethics that examines ethical principles and moral or ethical problems that may arise in a business environment. It deals with issues between the moral and ethical rights, duties and corporate governance of the company and its shareholders, employees, customers, the media, the government, suppliers and dealers. Henry Ford said: "Business is noteworthy, but money is a poor kind of business."

all the disciplines related to ethics of management, such as accounting information, human resource management, sales and marketing, production, intellectual property, knowledge and skills, international business and economic system. As Joe Paterno once said that success did not honor an immature food. That satisfy your hunger, but it does not taste good. In the business world the culture of the organization sets standards for determining the difference between good or bad, right or wrong, fair or unfair.

"It is quite possible that without jeopardizing a decent living for the integrity of the company or individual by business leaders R. Holland," Apart from the issues of accuracy and wrong phenomenon, the fact is that ethical behavior in business to serve the individual and the company is much better in the long run. ", he added.

Some management gurus emphasized that ethical companies an advantage over their competitors. Said Cohen and Greenfield," consumers used to buying products, despite they feel the company that sells them. But valuable company gained a sense of loyalty, most companies can only dream of, because it attracts customers more than just a product. "

The ethical issues in business become more complicated because of the global and varied nature of many large companies and the complexity of the economic, social global, environmental, political, legal and government regulations and the environment, so the company must decide whether to adhere to the permanent ethical principles and to adapt to the national standards, and culture.

Managers need to remember that leading by example is the first step in a culture of ethical conduct, the company rightly said Robert Noyce "If the ethical poverty on top of that behavior is copied to your body," but other methods may have a common interest in positive corporate culture that has high standards , establishment of standards of acceptable behavior attitudes, implicable written code of ethics at all levels, from top to bottom, decided the policies of recruitment, selection, training, induction, promotion, monetary / non-monetary motivation, remuneration and retention of employees. . "The price you pay Value is what you get" – Warren Buffet

Thus, managers must treat employees, customers, shareholders, government, media and society in an honest and fair way, knowing the difference between a good or wrong, and choosing what is right, this is the basis for ethical decision-making. REMINDER: good ethics is good business. "It is not just the duty of the evil corporation, such cooperation is good" – Mahatma Gandhi.

Source by Rupal Jain

How to Answer a compliment Letter For Good Customer Service

So, what to do, the letter praised the good customer service?

The first thing you need to do is immediately recognize the sender of the letter. If a customer of yours takes the time to craft a letter together and compliment the business, or someone within your business, you need to reciprocate in kind.

would like to join this, engaging and valuing to the buyer. Many customers find out that there is some sort of "Business Black Hole", which handles all issues and hopes that the information or compliment reached his right hand.

access to the client, they tell them that you appreciate the business that you want to take the time to connect on a personal level, and it confirmed the process of building long-term customer relationship.

Who would not want to get a compliment?

You'll be hard pressed to find a person in the world that really does not like to get a compliment.

How many people actually take the time to compliment send a letter or e-mail?

the answer to this question is the other extreme. Customers are much less likely to send a complimentary letter like them to send a letter of complaint. It is true that the fact that a customer which goes negative experience out of your way to tell hundreds of people personally or social medial rather than take the time and effort to tell people an experience, which received good customer service .

my proposed wording of this letter is a free …

Dear John / Mary

Thank you very much complemented sent the letter to ABC Business / Jane Doe service and / or effort. I know you're very busy, and I appreciate the time that it takes to let us know what is / is doing a great job for you.

I'll be sure to pass along your kind words, as this will help us, if you know what really made a difference to those we serve every day. Are you the type of client we look forward to helping every day, and the job enjoyable.

Yours sincerely,

Joe Smith

These responses means a lot to the customer and allows you to know whether the letter was received, and that you value feedback crossed. One of the biggest frustrations that customers when they reach out to a company with feedback that they feel no one is watching … even if you have something good to say.

The second thing …

After thanking the customer for nice words, you will have to share the feedback from the person or department who inspired the letter in the first place . This is one thing that our troops receive praise lead, but it means more to the teams when the words come unsolicited to customers themselves.

As to external customers feel valued if you've responded to them, the internal customers (the team) will feel that same strong sense of the value, you pass by the praise and thank them for treating customers so well.

two highest indicators of job satisfaction is a feeling that a sense of accomplishment and value of their responsibilities. The commitment thus fulfills all of these needs. Teams will also assess the direct involvement of leaders, especially in a positive way.

The reward for tips …

There are times when a team is a bad day or a bad interaction with the customer. If you can say that you need a boost and pull out the e-mails or letters, which congratulated them, to help them be understood that while it is a question of can weight them the norm excellent service they provide to the customers will recognize and appreciate.

Source by Kristina Evey

Five Ways To Protect Yourself When Selling Your Business

I read with interest the report on April 23, 2008, entitled "Millions are involved in the local business purchase scam" published in Christian County productions News. As a chartered accountant, which represents the buyers / sellers in business sale transactions and also as managing partner of Sunbelt Business Advisors – a business brokerage firm, I thought it useful to write a lot of red flags that were present in the article. Red flags that people should be aware of and protect themselves from any attempt to sell or buy a business.

Small businesses are usually sold as a means PURCHASE AND NOT buy shares. This transaction, it appears that the purchase of a stock, not the purchase of an asset. It was one of the first major red flag. Small, privately owned companies almost never sold as a purchase of stock. The stock purchase is the company's current owners legal entity, continuing instead to the new customer set up a new company. A stock purchase, the new owners to put everything on sale shop owner – bank accounts, assets, potential and actual liabilities. This includes contingent liabilities for the new owner does not even know. In addition, the share purchase will not allow the new owner will be enhanced on the basis of the company's furniture, fixtures and equipment. According to the FF & E increased the mean thousands of dollars in tax savings to the new owner, it would be very useful for the first few years of ownership. The customer walk in and immediately want to buy the stock of the business and assumes all the responsibility, potential future liabilities – known or unknown, and thus the additional depreciation on the table is almost unheard of. In a normal asset purchase agreement (non-stock purchase), it is usually not part of the cash and bank accounts of the former company. The new owners of the asset purchase agreement, unlike share purchase would not have been able to transfer the company accounts. It is necessary to open new bank accounts in the name of the new company.

customers under

closes funds must be available. Apparently, this transaction closed without confirmation, or an actual funds from the buyer. No business purchase transaction should close without having the resources available and the final report. This is the same as to sell the house to someone closing of the transaction, but the customers do not have credit approval yet. You would not do it and not be sellers of small businesses.

ALWAYS QUALIFIED CLOSING lawyer. The sale of the business should be closed by a qualified closing attorney. Trained closing attorney will have their own space and do not usually need to use others. A qualified lawyer will be closing that all legal documents are in order; make sure resources are available to pay the seller and file all necessary legal and IRS documents. Whoever you are buying a business must adhere to a qualified closing attorney to conduct the closing. In fact, a qualified lawyer should be the final red flag.

is a qualified business broker – do not try it alone. You can not use qualified, professional business broker is another red flag. You may not use a business broker spends stores? Safely! One can also write their own contracts without using a lawyer or prepare their own tax returns without using a CPA, but this is not necessarily the smartest thing to do. Especially if we are talking about selling a business that is probably one of the biggest, if not the biggest asset a person owns. Something as important as this should not be attempted alone. A qualified business broker can help educate the seller than the process, help create a current market price, effectively market your business, your screen customers and help eligible customers, assist in negotiations to work with existing seller CPA and attorney, and conclude the work lawyer and general management, and the process will be there to advise the seller that the red flags!

never change bank accounts until the money runs out. A delicious, but the red flag is displayed on the seller changed the signature cards of the bank (s) and the names of people authorized to access. Even the purchase of a stock, the bank account owner – the seller would have to change the names and bank cards. Obviously, if it really could happen, it happened before the seller has the resources of the buyer. The new receiver is also believed to be "key" to the business before the seller is paid the purchase price. It's like selling a car to someone and agree to be paid at a later date; While watching the "new customers" that met just drive the car into the sunset. You probably will never see the money or the car.

Most small business stories, as the article remains undisclosed. As with most financial scams that occur in small businesses. People do not like to talk about the failures of small business transactions, but they happen all the time and all over the country. It is very important that sellers and buyers understand the process of selling / buying business, pay attention to red flags and skilled professionals to help them in the process. This will save them money, time and effort, and that is a much better business transaction.

Source by Ted A. Smith

Dealing with customer complaints – BLAST

There is a restaurant, not so far away, in the not so distant future, a phone rings, a customer complain … and the battle begins!

Handling customer complaints do not always have to struggle with the right tools and answers you can use to your advantage complaints; to help you build your business. B.L.A.S.T a ​​great tool to use to companies such as Yum! (Parent company KFC, Taco Bell, Pizza Hut, A & W and Long John Silvers). Training the basics of handling their workers' complaints. The acronym meaning:





Thank you

How does your company deal customer complaints? The easiest way to find out to pick up the phone and the role of the complaining customer. What happened? If there was an upset customer, I return? The guidelines B.L.A.S.T allows a standardized way of dealing with the complainants and turning them into loyal customers.


This is the basis for the management of a customer complaint. Yes, the client can lie and inappropriate to the situation. It is important to understand that the customer believes that the installation wronged them.


Stop and listen to the customer's complaint. I'm not sure that this is a natural instinct, or just plain stubbornness. As soon as the customer starts complaining and start thinking about how we will respond before the prosecution prepared to listen, and too often, the answer has been ready for a fight. Take a second to relax and listen. Occasionally, the complaining customer is rude, angry and using vulgar language, stay on track and remain calm and level headed.

If the customer is ready to vent; a relaxed, non-judgmental tone, repeat the problem. For example, I use my KFC is a mispacked order of

"What I hear you say that it was ordered and paid 10 pieces of chicken, and when I got home I only got 8 of that right?"

repeating the problem at hand, it has already demonstrated the ability of the client to hear and understand the problem.

Listen and clarified. Never defend or justify. The client does not care if you were shorthanded or if you have a bad day, just care that they get taken care of. No excuses, only solutions.


always be forgiven, if not done anything wrong. The customers' perspective, they have a legitimate complaint and are waiting for an apology. It could be as simple as "I'm sorry you have been inconvenienced." or "I'm sorry, I know how frustrating it is to buy dinner for my family, but do not have to all be there when I get home" A sincere apology is usually diffuse a lot of frustration to the customer. There is an exception to this, however, if the client requests a critical complaints, such as food poisoning, do not apologize, be interpreted as an acceptance of guilt, redirect the company's procedures for such events.


do. Ask the customer, "What can I do it for you?" I decide what's fair, of course, but allow them the opportunity to feel empowered with the situation. Sometimes the problem may be provided on their next visit, or you might talk to who made the mistake and correct them. What a great system sends out personalized postcards forgiven the error, it's a couple of handwritten sentences (yes, sometimes spelling errors my team members), but it was not personal, and always well received. He always gave them unexpected, perhaps a free dessert or an extra side dish, just to show that they cared.

Thank you

At the beginning, the end, the middle; it does not matter, thanks to the customer's calling and complaining.

Why? The simple act of complaining, the customer says, "I care about your business and its success." They are giving you the opportunity to solve the problem and ask them, so you can make more money. Get another spin is not it? Thanks to them, so that the second chance because they let you know that something is not working in the restaurant, as usual, is giving you the chance to get it right, and the opportunity not to damage your reputation!

Reputation? I had to throw that one. You work hard every day and tried their best to the best in the business and you have an unhappy customer can take away from you. A happy customer will tell two or three friends a good experience, but an unfortunate customer will tell at least ten friends from their experiences, and it is always multiplied by word of mouth. Normally, when I moved cross-country to a new city, I was in the Chamber of Commerce event and that the new person in the group, introduced myself, and we did. No sooner than five minutes after I got a list of the 10 best restaurants in the area, in their view, was "a need for my services." Only one person gave me a good restaurant. I did not ask, they said. To this day I have not been to a restaurant as a customer, why do I want to give them your hard earned money when they made new friends unhappy? It may not be rational thinking, but it's human nature.

There will be some people take advantage of your kindness? Of course, a rule of thumb I was past the restaurant

First, shame on me,

Second, shame on me, but I was watching

for the third time … Shame on you and will make the decision about how I'm going with you as a customer.

track who calls to complain, names, phone numbers supervision, the addresses on postcards. A binder and tracking of complaints, you will be able to detect and deter those that take advantage of new complaints procedures.


BLAST of the expanding toolbox of support tools help dealing with customer complaints and turn them around so they can tell their friends how great service there!

Source by Albert Barneto

Total Support – providing the results of the priority

Total customer is a business, as well as the administrative philosophy of the foundation is level, so that the body is actually in honor of the people. Yes, the people who are inside and outside the organization. In addition, the relationship between the two groups of people that actually produce the results preferably in a win-win for all.

Total Customer fits in a public, private or professional organization that will be created in the first place to continue to grow and offer an idea, a product or service to customers. Thus, the practice of Total Customer Service is what these organizations are in first place as the top priority.

What is Total Customer? Each individual owner or manager of the body can be determined in any way he wants, but this definition loses its meaning, importance, and relevance if it does not fit on the closing sales, which for organizational staff and customers the ultimate equality.

Total Support is defined to serve serving customers, especially loyal customers and potential customers, with the intention to acquire the tangible and intangible gains in the exchange offer.

Please note that keyword serves to Total Customer Service, and the measure is intended, and it is completely full, complete and whole, carried out by people within the organization who are the servants of God, and thus the organization services for people who are its clients.

Thus, the success of any organization linked to the level of satisfaction of our customers. It benefits from the satisfaction and benefit in terms of value, quality, quantity, and price of the acquisition of customers.

* value includes caring, and in particular the Total Customer Care, which takes care of the customer, and so in turn took care of the people within and beyond the organization.

* Quality involves dedication, that they are sold, if an organization has received the reward for the replacement of a completely satisfied customer as the result. This means that the returned goods or money back is not considered a sacrifice sold. If the fact that they are quite expensive and unnecessary pronounced.

* Amount includes the knowledge that customers receive the benefits of physical and benefit from the full weight they deserve.

* The price includes the exchange of money or what is equivalent to the value, quality and quantity in proportion to the intent of the act and the final purchase.

With regard to all this, it is unique to the individual employee contributions based on the Total Customer service, which include proactive in educating the customers, information, and active feedback. All these efforts geared toward closing the sale and thus the profits of the organization.

Thus, people should prefer to know within the organization to the customer and understand customer intent, attitude, behavior and character personality, communication, interaction, relationship, approach, so a solution can provide the customer offers the complete satisfaction.

Therefore, the body has a built a fully integrated system, which the Total Customer focused and driven culture to ensure that customers are fully satisfied, and demand eventually sold. Thus, the organization enjoys customer retention. Then, the organization continues to provide ongoing improvements eternal superior Total Customer Service.

However, if the client issues that require resolutions, then the whole force should be concerts unfold the synergistic process within the organization to solve these problems of accuracy, immediacy, efficiency, and effectiveness.

Note that the starting point is the recruitment stage where every employee in the organization must undergo a special program to accustom her to perform Total Customer Service.

The program includes:

* accuracy, that is, "Yes, I know and fully understand what it means."

* Immediacy, that "yes I can offer a solution to fulfill that intention, according to the here and now."

* efficiency, that is, "I can not move the bucket is continually increasing the organizational structure. I myself can solve this"

* effective that "this is a special case beyond me, but please to rest, now recording all necessary information, and I will act now to show that this is an individual right, and rest assured that immediate solutions to remedy the situation. "

in addition, individual employees are not allowed to explain any restrictions within the organization rather than an excuse to be encouraged to provide in abundance to ensure complete customer satisfaction in the ongoing organizational improvements.

This means that the body makes it easier in any case, the support staff that he knows will make it easier for buyers such as mutual support of the organization.

is the ability to relate and deal with the customer and finally solved the problem should be paid a reward to the individual who has the responsibility of ensuring shoulders to provide excellent service. This recognition, in the spirit of encouraging staff to fill him down to the next performance, and should be seen as a model of excellence in Total Customer practitioners.

the message is clear, an organization that favors the Total Support customers will inevitably be a top priority turned to an informal word-of-mouth advertising. These clients understand the organization's motto. "If we are not good, please write to us, but when we are good, please tell others"

Source by Zubli Zainordin

The key to buying a Business – Getting Good Deals!

I'm sure at some point, some of us that itching desire to "be your own boss." We imagine the wonderful benefits call the shots, tilt in the direction of the business, and having a lot of money because of successful businesses.

Some of us then decided that the natural next step, and "just do it". We will continue to dip into your savings, borrow money from friends and financial institutions, or perhaps sell some shares to comply with. And we happily registration and start working! The scenario sounds really familiar!

That was me! I sold off my home to raise capital venture fund management, music production and education. I registered the company and began working to build something I can call their own.

The thought never occurred to my mind that you can buy a business, rather than starting from the ground up. But come to think of it, even if the thought occurred to me, I was proud of (and cash position?) Do not allow you to do so. I want something to call their own!

And this is precisely why many people never consider buying a business. A matter of pride. Of course, there are other reasons.

  • staffing problems: We inherited a staff that has never worked for us that someone else has replied. Of course, those who have a business or a new division also posted the same problems newly employed. And we know that we do not know what the problem is the same newly recruited staff?
  • Hidden creditors and liabilities: This is a potential trap to watch out for. Experienced business customers know how to get through it, like getting the seller to a statement of the law (which means that it can be punished by law to declare false), or have signed or number of tricks is a good business broker should be able to help.
  • Business malice: Again another problem. What if many suppliers refused to work for the company or many customers you never want to even hear the name of the company again? Or some influential "terrorist" because it was starting to hate campaign by customer service personnel blunders in the past? But again, good business office should be able to help to make sure you do not walk blindly in a shop!

Why do people buy instead of starting a business with a fresh slate? For the same reason, how to find real gems from investing where others do not. Those who buy businesses for businesses to earn money. Pride, they go into a corner and beaten into submission. What matters is the ROI (return on investment).

Look at the real estate investor. When you buy a house for investment purposes, as looking at the use of land as possible (so that you can change a lot of use), the comfort, the overall lease area, the potential tenant mix, and so on.

looking at the business customer checking accounts in the cash flow situations. He wants to see if there are gaps in that he is also working to increase the value of the business. It looks possible interactions with the staff to see if this can work, and increase the value of the business. It examines the opportunities and goodwill, to see if it is possible to do IPOs or acquisitions / mergers in the future.

In other words, the person who buys the business is usually a person who looks good deals. They are not interested in starting a business to be "the boss". It can be considered a true professional business investors. They actually buy a business that is the same three problems mentioned above. Just want to have a way of solving problems. The highlight problems sellers can only make it easier for them to buy the company at a discount.

The reason for this article, of course, not to influence a person to buy a business. You do not have the expertise and experience that. If you are interested to find out more (and happen to be in Singapore or Malaysia) you want to contact Freddy Ngiam . He is a professional – and not just the purchase of the private enterprises 'consumption', but agents who are interested in buying and selling businesses.

Source by Michael Chan

Business Ethics

Sustainable benefits organizations can determine the ethical capacity. The ability of the organization's ethical duty to do what is right. Some organizations such as Enron, Sathyam, and Tyco, etc. have made false statements of accounts and cheated both the stakeholders and the government. Such problems led to the importance of business ethics in business schools around the world.

Sustainable advantage can be defined as the beneficiary element that determine the long-term objectives of the organization, if it were the targets well-being needs of economic development meets while saving the current generation on the environment, and to meet future generation needs In order also. Currently, a number of factors that determine the sustainability of the organization that its ethics, strategy, employees, etc. present scenario of financial capital, human capital of the organization regarded as a competitive advantage, but it's not sustainable. Sustainability depends on the organization's impact on people, in the form of trust, honesty, integrity, respect, quality and responsibility. Organizations weak sustainability fall back as in the case of Enron and Sathyam.

Enron was an American energy company founded in 1985 by Kenneth Lay after merging Houston Natural Gas and inter-north (citetation). In electricity early 1990 Enron sold at market price. With the US Congress passed a bill regarding the sale of roughly the same time, deregulation of natural gas, which favored Enron to sell energy at a higher price. In 1992, Enron was the largest merchant of natural gas in North America. Online trading model developed in November 1999 known as Enron Online has developed and extended the abilities to negotiate and manage its trading business. 2001 Enron are both owned and operated gas line, pulp and paper mills, broadband devices, power stations and water plants internationally. Enron's stock price of US $ 83.13 and market capitalization exceeded US $ 60 billion and Enron was the most innovative large company in America Fortune Most Admired Company survey so far. At the end of 2001, the Enron scandal was revealed. The Chief Executive Officer Jeffrey Skilling with some of the leaders of the hidden billions in debt and does not address projects. Chief financial officer Andrew Fastow and other executives were able to mislead the Board of Directors and the Audit Committee by the psydo account statements. Once the hoax was published in Enron's stock price of $ 90 per share in 2000 fell to less than $ 1 by the end of November 2001, the decrease in stock value caused by the $ 11 billion loss for its owner. The employees of the organization received a limited amount of their salaries and pensions, when bankrupt. Several lawsuits brought against the company's CEO and other executives.

Similar to the case of Sathyam computers, which is known as the Indian Enron scandal. Sathyam Computers is an IT company that produces software's headquarters hyderbad, India. Chairman Ramalinga Raju produced an invoice sheet, which is a 7000 crore fraud. The chief inspectors were also not able to identify this adjustment. As a result of the fraud, the workers lost their jobs, and the president was jailed for fraud.

These two cases throw a light on an organization, as well as the country's economy or large in the world can affect their unethical practices. This is when the body does not practice ethics will not be sustainable.

Need for Business Ethics: Next

1. Business operates in society

exists independently 2. Each store size is more ethical Average or with regard to social concerns to survive long.

necessary for the operation of 3rd business as a responsible corporate citizen in the country.

Business is part of a subsystem of society, thus contributing to the operation of the welfare society. If you are looking for business social sanctions of the society in which it exists, it would be able to survive, develop and excel activities, because only through social sanctions, the enterprise will search loyal customers. Loyal customers a sustainable advantage and thus able to survive in the market without a crash and die. Large organizations to more interest from the public, the leaders eager to the public, and always strive to maintain a proper picture of the company in their minds.

Now a day's minimizing profit is not the only priority of the business to be sustainable, which can only be achieved ethical practices. Any organization big or small must follow ethical practices because it brings a sense of social responsibility that leads to the sustainability of the organization. Business would also be responsible corporate citizen, which does not allow the narrow mentality goals and motives.

Cross-cultural variability

Ethical practices in a country or society depends on various factors, such as religion, beliefs, history, traditions, social customs, and the existing political and economic terms and conditions. For example, in Asian countries such as Japan, China etc loyalty workgroups and companies with strong ethical values. This kind of ethics has been through centuries-old traditions, so people do not think of themselves, but think of the family, the government and with the other hand, ensuring social sensitivity.

Nature ethical

the concept of ethics is concerned only with human beings, as only a means to choose liberty and free will. Human beings can distinguish between good and bad, right and wrong, and just and proper. For example, a Japanese employee believes that unethical, for its part, to take part in an interview with another company, when even the current company. So human can fix a target and means required for its implementation. Ethics is science that has become today a series of systematic knowledge, ethical behavior and conduct. Ethics deals with human behavior, which under no circumstances is voluntary and not forced by any person.

Business Ethics and profits

The cases of Enron and Sathyam makes a point that ethics and profits against one another, as when an organization makes ethical short-term gains, and if the organization is unethical It will make a huge profit. The same cases show us one more thing, which makes a huge profit unethically but will not sustain the market. Ethical companies not only profits, but beat competitors and other turbulent changes happening through out the years and contributed to social welfare. Ethical corporate social responsibility, which will enable them to flourish undiminished and profit. Tata Group is one company that follows ethical practices. It is said that the CEO of Tata is also the chief ethics officer. Some ethics policy, and the company include the national interest and support of an open market economy, gifts and donations to social causes, political non alignment, health safety and environmental care, quality of products and services, and the regulatory compliance etc. Ratan Tata current Chairman of Tata group in the aviation industry declined because he was told to bribe then minister to enter the business, which claimed to be unethical and against the policy of the group follows. His predecessor JRD Tata set up the first commercial airlines' Tata Airlines in India, which was later overtaken by the Indian government and named it the Indian airlines. So, in addition to pioneering aviation industry they could not be obtained because they felt it did not keep them, and create a bad image for the company. This is the reason that people are highly respected brand loyalty created by the Tata Group and ethical practices and policies that helped them to survive on the market even though many competitors came from.

Cross-cultural contradictions

ethical policy become a problem when companies are unable to do business at home, so the other societies where the ethics policy, liberal or works in their favor. At home they are not allowed to sell products because of unethical use of unsafe products, but can be sold in other countries where ethical standards allow them to buy these products. This is particularly pharma products. Some plants emit polluting gases created in the neighboring countries, because the ethical standards do not allow home working in the factory business. These gases emitted pollutants hazardous to humans and the environment. Yet it is ethical in some countries. These types of questions are transferred to the cultural contradictions and exploitation. These are issues that are difficult for leaders and businesses to solve. Therefore, the company's responsibility to the country, but they are four main groups of the society, employees, customers or consumers and investors. (For example, drugs)


influencing business ethics:

leadership, strategy and performance, individual characteristics, corporate culture and the environment

Leader is a person who drives the people towards a common goal. Leader can be good or bad, big or small needs and opportunities arising out of a particular time and place. Not every driver should be considered as a perfect decision-making, because all their decisions will depend on the nature of a person other than an individual basis. Character includes a person's innate talents, learned and acquired properties that were imposed on the life and experience them. The leaders of models and mentors in their followers, therefore, follow the path set by their leaders ways. In a large organization considered to be the head of the executive and supervisory senior-level managers or CEO. The CEO must have a strong commitment to ethics and ethical behavior and provide constant leadership in renewing the values ​​of the organization. They play an important role in creating, maintaining and changing the culture of ethics. It is necessary for the driver to set a good example and follows ethics. One of those good leader JRD Tata, who set a good example for his successor, and still follow. Where are the good leaders are good ethical practices in business.

Corporate governance: a set systems and processes that the company follows to ensure that the interests of stakeholders. The affected shareholders, employees, customers, creditors and the community.

according to John Elkington Sustainability three components of the triad concept of their economic, social and environmental. According ELKINGTON the company did not have a goal to achieve profits, but also to extend the target set by adding environmental and social values. Thus, sustainability has become the new target of the organization.

Environmental aspects of the natural resources.

economic point of view: the next generation.

Social perspective: over exploiting employees and does not provide gender equality in employment, child labor, employing caste creed and religion-based employment.

organizational culture: the number of shared values, beliefs, goals, norms etc that prevails within the organization.. The organizational culture emphasis on ethics, but as a woman can change, as in the case of Tyco organizational culture supports unethical practices. If the company huge profits in unethical ways, and individuals who join the organization also practiced unethical thing to survive the company. As in the case of Enron, where many executives and managers knew the company in the next few illegal and unethical practices, but the executives and the board of directors did not know that ethical decisions and ethical corporate culture. So they fall back, and the drivers will have to pay in the form of fines and imprisonment.

Business ethics is the application of ethical principles of the organization or enterprise. The body produces or their own ethical cultures, but it is an ethical culture is said to be involved in the concept that we are all ethical, and not what is right for the organization itself. The employees of the organization to the same ethical principles. The organization provides a certain social, ethical responsibilities, such as those are not harmful for the stake holders, the public and society. "Business as that treats their employees with dignity and integrity reap rewards high moral and productivity" (Frederic, Post and Davis).

There are three main types of ethical issues that arise in the business they are, face to face ethics, corporate ethics policy and ethics functional area. Face to face ethical issues happen among the employees of an organization's own everyday organizational life. the employee faced with ethical conflicts when it comes to personal standards different from what the job demands. Corporate ethics policy issues happen in the core operations of the company. The top level management, ethical practices, including the Board of Directors and Chief Executive Officer in charge of the organization. Functional area ethical issues arise in all functional levels of the organization. For example, the accounting department if unfair pressure on employees to an audit report that has changed or not shown in the current accounts of the organization would be called unethical because it does not follow the standards set by the organization and policies.

causes unethical issues:

There are many reasons for an organization to follow unethical practices are personal gain and selfish interests, competitive pressures profits, business goals and personal goals, cross cultural contradictions. When an employee gives more importance to greed or concern for personal gain rather than other concerns, regardless of whether the damage can not be called unethical practices arise from the organization for personal gain and selfish interests. When a company is tough competitors is limited or static markets; you can engage in some unethical practices just to the business, or protect their profits. If your organization uses some dishonest means to achieve its goal, which is accepted in addition to arousing interest in ethical issues in business objectives and personal goals. Here, the organisaiton aims to interfere with the personal goals of the interested parties. Under these circumstances, the persons in question, you have two options, either to follow the ethical aspects of the organization or "blowing the whistle" on the body.

environmentally linked to the exploitation of natural resources in business. The company should ensure that natural resources are not being used; You must maintain your resources so that future generations can enjoy them as we are. One example is the restriction of fishing in the North Sea, to maintain the availability of declining cod fish for consumers.

Economic aspects of sustainability linked to economic growth and decline of society. The short-term assets by companies such as bribery and cartels only a short time, it will never reach the attitude of the unions for a long time sustainability of the environment in which it is embedded. If the organization does not pay taxes to behave unethically said the same in the case of organizations which do not give donations to public institutions such as schools, hospitals, police and other justice systems.

Social perspectives of sustainability refers to the social future of an organization that is able to give.

Business ethics if practiced properly organization would give effect to the parties concerned (which includes employees, customers, shareholders, banks and other lending institutions, government) personal political level, the social level and the internal political level.

Source by Anjaneya Reddy

Good Customer Service Delivery Review will lead

Have you gotten the transfer? Everyone has at some point. You know, when you're talking to a customer service representative, and he was transferred to someone else to solve the problem. This can happen on the phone or in person. Sometimes they say, "That's not my department." (I hate that one!) Or, "You would have to ask to talk to someone …" the idea.

If you call the company to speak to a customer service representative, there is typically more steps to go through. More often than not, you will be greeted with a recorded message and voice prompts to guide you how to access the appropriate department. You might get lucky and not have to wait – there are companies that this priority. In general, though, you will be put on hold, hopefully in a short period of time, and to hear a message like this: "The call is very important to us to be answered with the next available representative.". How many times have you thought waiting, "It does not seem as if the call is important?"

If the called party answers a customer service representative, she usually asks for basic information such as address, account number, etc., before getting to the actual reason for the call. Hopefully, the agent will be able to solve the problem or solve the problem, creating a great customer experience. Sometimes, however, this is not the case. You have to hand over to someone in another department, which means waiting another and another and answer questions.

There are several reasons that these types of calls are frustrating, not least for lost time.

is possible, however, that a customer service agent to ensure a smooth transition. Done right, a transfer can the customer feel valued during the call and leave a positive impression.

I work in a call center agent for assistance. Another agent found it necessary to make a call to us and when I took the call from another agent was on the line and gave the necessary information to introduce me to the caller and the location.

This helped ease the transition for the customer. It's a warm handoff. Instead of being disappointed, the customer is very grateful for the first times, and even more so for those who helped to solve the problem.

Regardless of whether the call center or in person – any type of business – trying to perfect the art of surrender. Here are some things to consider:

1. Do not let your customers feel as if they shuffled around. If you need a call to the introduction of these representatives.

2. Do not make the customer must tell his story (or enter identification information) on several occasions – to that part of the introduction to the next agent.

3. Do not expose the customer to a series of transfers. If a transfer is required, make sure to direct the customer to the right person. For example, if this phone, the transfer only once. In person, the client, to the right person the first time.

4. You may want to consider the customer's direct contact information in case not connected or dissatisfied with the handling of the problem, or if there are other problems in the future.

Source by Shep Hyken

Business sales of nearly Plan – Milestones close the deal

Because the feet of sales floor for 25 years, I also recommend a number of steps need to be discussed in the sales process, and agreed on the inner and business customers to come to an agreed and signed a contract.

after the sales process is a so-called "Closing Sales Plan," describes all of the necessary milestones that need to be agreed with the resources point of view, a vendor perspective, internally as well as business customers in terms of resources. This is a list of the sales plan allows you to set proper expectations during the pre-negotiation agreement is a milestone in the company sales process.

Talk to your customers close business plan and customer sign / Sales Closing out the project deadlines and milestones. If everything is finalized confirm this milestone in the e-mail to the customer's every expectation and potential roadblocks holding transparent and visible to you as a supplier and business customers.

1. Determine the Power Sponsors:

Which client's relationship with the power to approve or veto the main contract deals?

Who are the business owners?

2. Identify the client acquisition process:

Send Non Disclosure approval.

Complete Customer due diligence and screening.

supplier employee screening process is necessary?

What is the client's general terms and conditions?

What are the expected legal challenges? The intellectual property, warranty …?

What are the payment terms?

What is the tax code?

What shipping address information?

What billing address information?

Discover expense costs cap guidelines.

What is your business identity code?

Will payment be EUR / USD …?

What are the contact details of funding?

Which legal resources are needed to suppliers, internal, external ,?

3. Approval Process:

Who needs to approve the IT department?

You have to give its consent in business class?

The available budget? If not then?

requires the approval of the Board to close the deal? It is so, when is the next Board meeting

Which person in the council supports the business case?

There is a need of a reference visit, and who is involved in the customer?

we selected a site visit or telephone interview Which reference?

Agree to organize a trip to visit the reference.

4. Feedback Round 1 legal / proposal discussions:

this advertising / T & C for the proposed upgrade to a business?

If yes, what sources of supplier and customer need?

Should internal senior management approval to do so?
Customer any legal adjustments that are carrying additional legal review?

5. Give a new proposal / T & C Treaties:

I agree to the final date of presentation of the proposal to the customer.

Customer receives in the new proposal / T & C?

6. Contracts:

When will the customer sign / off contracts?

contracts signed must be collected when the customer?

Check reallocation of resources.

beginning of the project or delivery.

Source by John Kraak

Summary of Business Ethics

Ethics is one of the oldest disciplines, the subject of the investigation, which is morality. The term ethics was introduced by Aristotle, who thoughtfully noted that ethics is "know what to do and what to avoid."

Modern ethics is primarily a science that allows you to examine human relationships, as well as to evaluate the behavior of people in terms of standards generally accepted. Some professional ethics, which includes a system of moral norms of human behavior within a particular social group. The entrepreneur does not only know the ethical standards of conduct, but to follow them.

There are some so-called professional ethics and, in particular – business ethics that includes standards of entrepreneurial behavior. Without the entrepreneurial activity is unimaginable variety of touch with people; It is not designed to work alone.

What are the differences in business etiquette and business ethics? Business ethics is primarily a negotiation partners; Ethics registration; using ethical methods of competition. Business ethics be equated with businessmen from different countries. Business Etiquette – there are certain rules, work style, manner of communication between companies, the emergence of businessmen, order and manner of negotiating and so on.

established under the effect of

Business etiquette certain traditions and the prevailing historical conditions of the country. Therefore, those entrepreneurs who cooperate with foreign partners, is very helpful to collective action before a national business etiquette cooperating parties.

The issue of business social responsibility, ethics and environment agenda modern companies.Social responsibility of business ethics and environmental protection are equally important and urgent task of modern business, such as financial performance of the organization or the payment of higher drivers because of issues of corporate responsibility are able to provide the same impact on business reputation and business value, as well as the standard indicators of economic growth.

"the social responsibility of a volunteer effort on behalf of the business to a variety of steps to meet the expected variety of interest groups … interest groups to the owners, investors, employees, consumers, the government, society or community. "(, 05.21.2009)

nowadays, the environment, the individual business sectors such as the automotive industry, led by the new technologies and innovation. And this is true even of General Motors Company. "As an automotive manufacturer, environmental responsibility is a key issue for GM. Plays an active role in the development of hydrogen fuel cell-powered vehicles emitting only clean water and offer twice the energy efficiency of conventional engines." (Alex Blyth, 05.11.2003)

Without being perceived as a sign of economic strength, social responsibility is a form of corporate citizen – a way to create a stable and profitable business relationship for all parties involved, a non-aggressive way, communication is less harmful to work around the community in a friendly way with the society. In this form of social responsibility is nothing more than a modern, flexible approach and open way. Practices and corporate social responsibility programs are accessible and interesting for small businesses.

Questions flows as ethical considerations of professional responsibility, and how it should be used for power and dominance of social services and customers. Most professions have been internally implemented in practice the principles that employees must abide by the profession to prohibit the exploitation of the customer and uphold the completeness of the profession. This is not only the advantage of the customer, but also the advantage belongs to the profession. For example, an engineer may manifest itself in the American business security project, which is not safe. While one engineer refuse on ethical grounds as manifested in the project, the business may find a less arduous engineer who will be ready to project an obvious win, so the savings in business costs restyling. Disciplinary principles allow the industry to develop standards of conduct and ensure that it meets one of the standards by selecting them from the professional body if they do not exercise, consequently. This will allow those professionals who act morally to practice the knowledge that they will not be offset by trade. those who are less ethical qualms. He also maintains public confidence in the profession, that is, the population continues to seek services.

every step possible to show integrity in professional life, and it includes a declaration of authenticity resume. It's common knowledge that many people strengthen their skills or experience when looking for work. They too emphasize their role in the project, participation in certain industries or areas, or their knowledge of various IT packages. Interviewers are easy to catch this nonsense, and so one has to face failure in the very beginning that I do not get selected for the job. Efficiency-based research is based on the assumption that past performance is any great revelation of future performance. It uses a complex issue, one that we made in the past to inculcate human behavior. Thus begins a resume can prove his / her ethical values, professional arena. A professional arena, a person can not accept unethical methods such as accepting bribes to hurt the feelings associated or not showing respect to the sub-coordinates.

Everyone has an ethical effect. As a professional, you must make sure that one of the cornerstones of a company. If anyone can meet the ethical standards expected of him / her, one strong enough to encourage and urge others to achieve career honors and rewards.


Behrman, Jack N. (1988). essays ethical business and the professions

George, Richard T. de (1999), Business ethics

Source by Michael Alexander Newman